All Industry Day
The San Diego CPCU Society Chapter invites you to a day of professional development for all members of the Insurance Community. Registration is open to attend. Please note that there has been a slight change in our program due to scheduling conflict, see below for more details.
This year's continuing education program will cover Landslides and Retaining Walls, brought to you by Dr. Daniel Pradel, Vice President of Shannon & Wilson, Inc. Dr. Pradel is an Adjunct Associate Professor for UCLA's Department of Civil & Environmental Engineering. He is also a licensed engineer and is certified with the California Emergency Management Agency as a Post- Disaster Safety Assessment Program Evaluator.
Dr. Padrel's two hour CE course will benefit adjusters and insurance brokers alike. When a landslide affectsmultiple properties, the involvement of neighboring homeowners often results in third party insurance claims for which the determination of causation can be complex. This presentation will help insurance brokers and adjusters to better understand the technical aspects and failure mechanisms that engineers consider in assessing causation, relative contributions (when several causes have created the retaining wall distress or failure), and the "reasonable care" concept which has been used to assess liability in many litigations.
For lunch we will be joined by our keynote speaker and author of Happy R.A.V.I.N.G. Customers!, Carol Buehrens. Carol has been constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies.
A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also a Board Member of the San Diego Software Industry Council’s User Experience Business Interest Group (SDSIC-UX BIG), an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Adjunct Professor at Cal State Fullerton and UCSD.
The aim of this continuing education course is to:
- Help insurance professionals understand the technical elements that engineers consider in assessing causation and relative contributions, as well as the “reasonable care” concept which has been used to assess liability
- Allow adjusters to ask better questions to engineers and improve their competence when adjusting landslide third party claims.
- Allow brokers to have a better understanding of potential risks and what to look for when performing a site inspection.
- Learn how California case law (Garvey vs. State Farm and Sprecher v. Adamson) can result in coverage of earth movement and groundwater seepage under either first party or third party claims.
- Understand the effect of a homeowner's improvements and/or maintenance (e.g., modification of drainage, adding a load at the top) on the stability of a retaining wall, and the resulting effects on personal liability coverage.
- Learn about typical causes of moisture intrusion through retaining walls and water damages in basements (e.g., sudden pipe breaks or inadequate drainage), and how engineers determine the sources and causes of the water intrusion.
Dr. Daniel Pradel, PE GE DGE
Dr. Pradel is an Adjunct Associate Professor for UCLA's Department of Civil & Environmental Engineering. He is also a licensed engineer and is certified with the California Emergency Management Agency as a Post- Disaster Safety Assessment Program Evaluator.
Carol Buehrens has been constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies.
Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “2012 CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award. Carol was honored as one of the “World’s Top 30 Customer Service Professionals for 2014”.
Victiashea (Tasha) Matthews is a Promises2Kids Guardian Scholar and senior at the University of California, San Diego (UCSD). She is studying Ethnic Studies and Literature/Writing, and is involved in campus organizations such as the Native American Student Alliance, Origin's Church, and Foster the Students – UCSD’s program for former foster youth. Since her freshman year, with the support of Promises2Kids Guardian Scholars, Tasha has been able to persevere through circumstances she faced after 18 years in the San Diego County Foster Care System.